Privacy Policy for the Passenger App

1. Information We May Collect

• Account information such as your name, phone number, email address, and login details.
• Trip information such as bookings, pickup and drop-off points, ride times, route details, and support history.
• Device and usage information such as app version, device type, language, crash data, and basic analytics.
• Location information if the passenger app uses location features for pickup coordination, live trip updates, or route assistance.
• Payment-related information if payments are handled in the app or through a payment provider.

2. How We Use Information

• To create and manage your passenger account.
• To process bookings and help you use Cairo Shuttle services.
• To provide pickup updates, trip status information, and passenger support.
• To improve app performance, reliability, and safety.
• To investigate misuse, fraud, security issues, or service problems.
• To comply with legal obligations and respond to lawful requests.

3. When Information May Be Shared

Information may be shared with service providers, technical vendors, payment partners, support tools, or operational partners only as needed to run the passenger service, process bookings, support trips, secure the app, or comply with the law.

We may also share limited trip or passenger information with drivers or transport operators when needed to complete a booked ride safely and correctly.

4. Location Data

If the passenger app uses location access, that information may be used to help confirm pickup points, improve trip visibility, estimate arrival timing, and support route-related features. Location permissions can usually be managed in your device settings, but some app features may not work correctly without them.

5. Data Retention

We keep information for as long as reasonably necessary to provide the service, maintain trip records, resolve support issues, meet legal obligations, prevent abuse, and protect the platform. Retention periods may differ depending on the type of data and the operational or legal need.

6. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. No system can be guaranteed to be completely secure, but we aim to reduce risk and limit access to authorized purposes only.

7. Your Rights

Depending on where you live, you may have rights to request access to your personal data, correction of inaccurate data, deletion, restriction of processing, objection to certain processing, or data portability. You may also have the right to withdraw consent where consent is the legal basis.

8. Children's Privacy

The passenger app is not intended for children unless the service is explicitly offered through a parent, guardian, school, or institutional arrangement. If you believe personal information relating to a child was provided inappropriately, contact us so we can review the case.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When material changes are made, we may revise the effective date and publish the updated version in the app, on the website, or through another appropriate notice.